Associate - Technical Support Advisor
Sutherland
Bpo-Based Company
Job Description
Sutherland is a leading global provider of business process and technology management services. We are looking for Associate Technical Support Advisor with strong problem determination, isolation, and root cause analysis skills to diagnose and resolve complex technical issues in Protection Server products. You will interact directly with our enterprise customers to deliver "white glove service" on each interaction.
Requirements
Typically requires proven knowledge of Windows or Linux Server management experience. Knowledge of Email systems and Networking experience in a technical support/help desk environment. Proven understanding of email, TCP/IP, HTTP, SSH, DNS, SMTP, FTP, LDAP, Linux, MySQL & Exchange. Ability to independently troubleshoot software applications and complex distributed system environments. Solid experience in problem analysis and resolution of software problems.
Required Skills
Technical Support
Windows
Linux
Email Systems
TCP/IP
Networking
Problem Solving
Customer Service
How to Apply
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