Care Engineer
Nokia
Product-Based Company
Job Description
The Care Specialist provides advanced technical and product support within Care service delivery. A global position in a 24x7 support environment with a responsibility to work on complex troubleshooting cases, especially at solution / system level. Also acts as a primary interface to R&D for escalation of customer problems and their follow-up till resolution. Provide advanced technical support for complex troubleshooting cases at the solution/system level.
Requirements
Bachelor's degree in Telecommunications, IT, or a related field. 5-6 years of experience in advanced technical support and troubleshooting. Experience with Linux Administration and server commissioning. Proficient in scripting (Python/Shell) and log analysis tools (Wireshark). Familiarity with Cloud platforms such as OpenStack, VMware, Docker, or Kubernetes. Knowledge of mobile networks, IP, and telecommunications systems.
Required Skills
Telecommunications
Linux Administration
Python
Shell Scripting
Cloud Platforms
Networking
Hiring Insights
- Hiring Status: Actively hiring
- Batch Priority: Experienced preferred
- Expected Response Time: 2–4 weeks after applying
- Preferred Qualification: B.E, B.Tech
Note: Insights are based on previous hiring patterns and community feedback.
Selection Process
Typical process based on past hiring patterns at product-based companies.
Who Should Apply
Telecom/IT graduates with 5-6 years experience in technical support and Linux administration.
Common Reasons for Rejection
- Insufficient experience
- Lacking telecom knowledge
- Poor scripting skills