Technical Support Engineer

Zoho

Product-Based Company

📍 Location Chennai

💰 Salary 7 LPA

📅 Posted Jan 01, 2026

🏢 Company Type Product-Based

📝 Job Type Full-Time

🏠 Work Mode Office

🏭 Industry IT

Job Description

Technical support engineer role at Zoho providing voice-based support to international/domestic customers. Build rapport with customers through clear communication. Focus on customer satisfaction and first-time resolution. Work night shifts as required.

Requirements

Graduates with good communication skills. Ability to provide voice-based support in inbound/outbound calls. Focus on customer satisfaction. Willing to work night shifts. Open to locations: Chennai, Salem, Coimbatore, Tirunelveli, Madurai.

Required Skills

Technical Support Customer Service Voice Support Communication Skills Troubleshooting Technical Documentation

Hiring Insights

Hiring Status: Urgent hiring
Batch Priority: 2024 / 2025 graduates
Expected Response Time: 1-2 weeks
Preferred Qualification: Any Graduate

Note: Insights are based on previous hiring patterns and community feedback.

Selection Process

Step 1 Online Application

Duration: Immediate
Step 2 Communication Assessment

Duration: 1 week
Step 3 Technical Aptitude Test

Duration: 3-5 days
Step 4 Interview - Customer Service

Duration: 1 week
Step 5 Location & Shift Confirmation

Duration: 3-5 days

Typical process based on past hiring patterns at product-based companies.

Who Should Apply

Graduates with excellent communication skills and interest in technical support. Candidates willing to work night shifts and provide customer-focused technical assistance.

Common Reasons for Rejection

{'reason': 'Poor communication skills', 'frequency': 'High'}
{'reason': 'Not willing for night shifts', 'frequency': 'High'}
{'reason': 'Weak technical aptitude', 'frequency': 'Medium'}