Customer Support Executive

Goodspace

Startup-Based Company

📍 Location Work From Home

💰 Salary 6 - 9 LPA

📅 Posted Jan 02, 2026

🏢 Company Type Startup-Based

📝 Job Type Full-Time

🏠 Work Mode Remote

🏭 Industry Customer Service

Job Description

Customer support executive role at Goodspace working from home. Manage customer interactions via phone, email, and chat. Provide product information and resolve customer issues. Use CRM tools to maintain customer information. Achieve service metrics.

Requirements

Bachelor's degree in any discipline. 0-3 years experience in customer support or client servicing. Excellent verbal and written communication skills. Ability to resolve customer issues effectively.

Required Skills

Customer Support Communication Skills CRM Tools Problem Solving Email Support Chat Support

Hiring Insights

Hiring Status: Actively hiring
Batch Priority: 2021-2025 graduates
Expected Response Time: 1-2 weeks
Preferred Qualification: Any Graduate

Note: Insights are based on previous hiring patterns and community feedback.

Selection Process

Step 1 Online Application

Duration: Immediate
Step 2 Communication Assessment

Duration: 3-5 days
Step 3 Interview - Customer Service

Duration: 1 week
Step 4 Practical Assessment

Duration: 3-5 days
Step 5 Final Offer

Duration: 3-5 days

Typical process based on past hiring patterns at startup-based companies.

Who Should Apply

Graduates with 0-3 years customer support experience. Candidates should have excellent communication skills and be comfortable working from home with customer interactions.

Common Reasons for Rejection

{'reason': 'Poor communication skills', 'frequency': 'High'}
{'reason': 'No customer service orientation', 'frequency': 'Medium'}
{'reason': 'Not suitable for WFH', 'frequency': 'Medium'}