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Accenture Logo

SW App Cloud Tech Support New Associate

Accenture

Service-Based
Check Resume Match for This Job See how your resume matches this specific job
📍 Location hyderabad
💰 Salary 3.5-5 LPA
📅 Posted Aug 13, 2026
📝 Job Type Full-Time
🏠 Work Mode Hybrid
🏭 Industry IT

Job Description

Accenture is hiring a SW/App/Cloud Tech Support New Associate for its Hyderabad office. As a global IT services leader, Accenture offers an excellent opportunity to start a career in technical support. You will be responsible for providing technical support, troubleshooting issues, resolving customer queries, and ensuring customer satisfaction. Your responsibilities include ticket resolution, system monitoring, documentation, and collaboration with engineering teams.

Requirements

Bachelor's degree in Computer Science, IT, or related field required. Good problem-solving and communication skills are essential. Basic knowledge of cloud computing and Linux/Windows is required. Strong customer service mindset is crucial.

Required Skills

Technical Support Cloud Computing Troubleshooting Communication Problem Solving Linux Windows Documentation

Hiring Insights

  • Hiring Status: actively hiring
  • Batch Priority: Freshers
  • Expected Response Time: 2-3 weeks
  • Preferred Qualification: B.Tech,BE in CS,IT

Note: Insights are based on previous hiring patterns and community feedback.

Selection Process

  1. Step 1 Online Application
  2. Step 2 Resume Screening
  3. Step 3 Technical Assessment
  4. Step 4 Support Interview
  5. Step 5 HR Discussion
  6. Step 6 Offer
  7. Final Result Announcement

Typical process based on past hiring patterns at service-based companies.

Who Should Apply

Freshers with technical support interest seeking Tech Support roles at Accenture Hyderabad.

Common Reasons for Rejection

  • Poor troubleshooting skills
  • Weak cloud understanding
  • No Linux/Windows knowledge
  • Limited problem-solving
  • Poor communication
  • No customer service mindset

Frequently Asked Questions

Is this role open for freshers?
Yes, this opportunity is suitable for fresh graduates and entry-level candidates.

Is work from home available?
Depends on company policy and project allocation. Hybrid details are mentioned above.

Is there any bond?
Bond details, if any, are usually discussed during HR rounds.

What is the application deadline?
We recommend applying as soon as possible as fresher positions fill up quickly.

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